Customer Service Executive
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| Job Type | Permanent Full Time |
| Location | Epping |
| Area | Essex, England |
| Sector | Customer Service |
| Salary | £12k - 16k per year |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | JSCS080118 |
| Job Views | 96 |
- Description
We have a great new opportunity available for a Customer Service Executive for our client, a specialist in their field, who are based in Epping.
As a Customer Service Executive you will be responsible for obtaining, analysing and verifying the accuracy of the information submitted in a timely manner. You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
The successful candidate will need to be very organised, have the ability to multi task and have excellent attention to detail and accuracy.
Our client can offer you a professional and welcoming working environment and the opportunity to develop your career.
Main Responsibilities;
- Document verification
- Calculation of additional / return premiums
- Processing of cancellations
- Direct Debit related queries
- Customer satisfaction through after sales calls
- To correctly deal with any customer / broker general queries
- Customer Care
- Following key compliance principles
Skills required
- A good level of numeracy
- Excellent customer service
- Excellent communication skills
- Provide accurate and clear communication
- Computer literate
If you have the right skills and experience for this role please apply.