We are currently looking for a Customer Service Advisor to join a fantastic and expanding client of ours based in Harlow.

Our client is looking for a candidate who thrives on customer interaction and is passionate about their work. Previous experience of call and complaint handling would be desirable. They can offer you progression potential and a starting salary of £16,000 - £17,000 per annum. Following a successful probation period, there is a chance this will be increased. 

Responsibilities of Customer Service Advisor:

• Record and resolve all incoming customer queries, update and close existing Customer Service cases
• Act as first point of contact for customers via telephone
• Proactively manage our clients shipments to reduce problems – tracking orders and ensuring successful delivery
• Aid in the creation of a customer service growth strategy
• Identify trends in carrier performance and escalate as required
• Run daily performance and exception reports
• Upload data onto carrier software
• General administrative duties for the department

Required Skills of Customer Service Advisor:

• Strong knowledge of Microsoft Outlook, Excel and Word are required
• A ‘can do’ attitude and a proactive and productive work ethic
• Excellent communication skills – both verbal and written
• A confident approach and the ability to multi-task

If you feel you would be suitable for this role, please apply.