Customer Service Advisor
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| Job Type | Permanent Full Time |
| Location | Hatfield |
| Area | Hertfordshire, England |
| Sector | Customer Service |
| Salary | £22k - 26k per year + excellent benefits |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | HM CS3110 |
| Job Views | 124 |
- Description
We are currently recruiting for a Customer Service Representative for our well-established and friendly client in Hatfield.
You will work Monday to Friday 9:00am – 5:00pm, earning a salary of between £22,000 to £25,000 per annum DOE. You will also be eligible for the end of year bonus scheme and enjoy company perks such as; free parking, health care and dental insurance schemes, reduced gym membership and 22 day holiday (plus bank holidays). Additionally, you will qualify for the KPI scheme with an OTE of up to £3,000 paid quarterly.
Main Responsibility:
Responsible for processing customer’s purchase orders on to the system in an efficient and timely manner. Following up all orders to ensure the delivery has been made on time. Also acting as the main telephone point of contact in each regional office, answering all customer calls professionally and speedily. Achieving excellent customer service levels at all times.
Additional Duties:
- Act as a first point of contact for customers and account managers.
- Able to process an order and track from beginning to end.
- Raising credit and debit notes.
- After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues).
- Respond to customer correspondence regarding account queries.
- Deal with logistic queries and identify issues with couriers.
- Maintain the customer database.
- To assist the internal/ external sales force in ensuring that the region achieves its sales forecast.
- Calling Customers to keep them up to date with changes on their Purchase orders or to find out more information from the customer.
- Check stock availability/Prices.
- Accepting and distributing orders.
- General administrative duties to support the department.
Key Skills and Competencies:
- Customer service experience is essential.
- Educated to GCSE level or equivalent.
- IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).
- Excellent communication skills (both written and verbal).
- Excellent time management, multitasking skills and ability to meet deadlines set.
- Ability to use own initiative.
- Excellent attention to detail and organisation skills.
- Ability to work effectively both individually and as part of a team.
- Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive.
- Ability to use positive language and offer a calming presence.
- Empathetic and able to read customers.
- Willingness to learn and strive for continuous improvement.
- Responsive and reactive when presented with surprises/challenges.