Our client based in Harlow is looking for a Customer Service Assistant to join their busy Customer Services department. Working as part of a busy team, you will be responsible for processing returned orders, handling customer enquiries and liaising with couriers to ensure deliveries are made on time.

Our well-established client within the industry can offer you an excellent working environment, free parking and attractive holiday entitlement. Working Monday to Friday 9:00am – 5:30pm.

Key Responsibilities:

• Answer calls and greet customers ensuring you provide a positive experience for all our customers
• Keep the customer database in good order
• Assist with promotional mailings
• Operate the Company’s switchboard
• Provide a professional welcome to customers, suppliers and visitors, whilst complying with security and safety procedures
• Operate the PA system, giving clear and precise instructions to staff
• Send out catalogue and sample requests on time
• Issue credit account application details on request
• Process adhoc orders
• Assist the department manager and team with other duties as requested

Experience:

• Experience of working in a customer service environment
• Work experience in Reception and customer-facing telephone role
• Experience with SAP desirable but not necessary

Skills:

• Good level of telephone and reception skills
• Competent at using email as a method of communication to both customers and colleagues.
• Excellent interpersonal skills
• Effective communication skills – both verbal and written
• Accuracy and attention to detail

If you feel you would be suitable for the role, please apply.