I am currently working on an exciting new opportunity to work with a fantastic client of ours. I am seeking an outgoing, peoples person who enjoys working with internal and external successful teams. 

I am looking for an energetic and positive Sales Support Executive to respond, investigate and resolve sales pricing requests. Working as part of the Commercial Team, you will be one of the first points of contact for our externally focussed Sales team, providing world class service and support.   

• Working within a ticketing system to challenging SLAs
• Able to balance the need to get the right price for a deal vs preserving company margins, and able to escalate internally when needed
• Using data to support creation of new prices for customers, subject to sign-off
• Reviewing and interrogating commercial data to ensure its accuracy and integrity
• Performing reporting activities for management
• Reporting, analysis, and insight to support key commercial projects
• Analysis and insight to support the decision making process
• Working closely within the Commercial team, and supporting the Sales and Account Management teams
• Seeing pricing requests through to resolution, must be a people person
• Engaging with external customers as required to negotiate and craft flexible commercial options

Requirements

• Minimum of 1 years’ experience in a professional office environment.  
• Minimum of 1 years’ experience in a Commercial or Pricing role.
• People focussed, able to speak and interact with a variety of people.
• High level of IT literacy, including excellent Excel skills.
• Ability to analyse data and the ability to present findings clearly to all internal stakeholders, including senior management.

Desirable Skills

• Strong focus on providing excellent service
• Excellent interpersonal and team work skills
• Strong problem solving capabilities
• Excellent verbal and written communication skills
• Intuitive and hard working with the flexibility to take ownership of any task
• Capability to understand technical information and concepts 
• Quick to learn and adapt to change
• The ability to work under pressure while maintaining the drive for quality
•  Highly organised with the capability to prioritise workload proactively.
• Knowledge of service desk tools would be an advantage, for example: ZenDesk

Experience or knowledge of Mobile Networks would be an advantage.