Customer Service Manager
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| Job Type | Permanent Full Time |
| Location | Essex |
| Area | Essex, England |
| Sector | Customer Service |
| Salary | Competitive |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | JB - CSM31817 |
| Job Views | 78 |
- Description
We have a fantastic opportunity that has become available for our client based in Essex.
We are looking to recruit an experienced and skilled Customer Service Manager for the Eastern and London Region.
The successful candidate will have a demonstrable background within the building industry, this is essential. You will also have extremely high standards and expectations, strive to achieve targets and be very hardworking.
Our client can offer you an attractive salary package, along with a company car and bonus scheme.
This is an excellent opportunity to work for a company that provide state of the art properties and can boast a very impressive portfolio covering multiple locations across the country.
KEY RESPONSIBILITIES
- Working with the Senior Customer Service Managers for the Eastern & London regions in connection with everything related to Customer Service.
- Management of operatives, sub-contractors and suppliers to ensure the region delivers the service that is expected of a 5 star house builder for both regions.
- Have the ability to conclude significant defects from start to finish in a timely manner, including the management & monitoring of these works.
- Responsible for meeting or exceeding Customer Service KPIs and ultimately achieving exceptional customer satisfaction surveys from both customers and clients alike.
- Assisting in undertaking final ‘RTMI’ inspection and maintaining quality standards within the company.
- Carryout end of defects inspections with HA clients & representatives.
- Ensuring support is given to the direct customer service team and received from the wider regional team members to enable excellent service delivery.
RELEVANT EXPERIENCE (including qualifications):
- Have experience Customer Service Manager, or in site management.
- Proven technical knowledge of the house building industry
- Exceptional verbal and written communication skills, especially with Homeowners.
- A high level of financial acumen is desired.
If you have the relevant skills and experience for this role please apply.