We have a new opportunity available for a Customer Services Administrator based in Epping.

This will be working for a very successful and established client of hours who can offer you an excellent working environment and a varied and challenging role.

The working hours for this position will be 35 hrs per week on a rota basis between the hours of 6am – 6pm and you will also be required to work one Saturday per month from 7am – 1pm.

The successful candidate will have excellent communication skills both written and verbal, be efficient and have good accuracy / attention to detail along with good organisational skills.

Key responsibilities;

−        Completing daily, weekly tasks, in line with the Manager’s requirements in order to hit agreed targets

−        Confirming availability to work by outbound calling

−        Supporting where and when possible by actions such as assigning cases, taking and chasing payments, booking hotels supply stationery etc.

−        Answering and dealing with telephone or email enquiries or from Regional Managers and Officers

−        Ensuring that all incoming requests are completed in a timely manner

−        Request permission to remove goods when and where necessary

−        Take and process the Hotel booking request across the Group

−        Sending out auction letters, chasing up payments etc.

−        Ensuring that the process of sending vehicles to auction is followed from the point of removal to sale

−        Working with Managers to ensure all multiples are assigned out or sent for further trace etc.

−        Assisting to spot issues via various diagnostics including analysing rogue batches/existing patterns and recovery rates

−        Ensuring that all HPI and Permission to remove requests are dealt with in a timely manner and results relayed to the appropriate person swiftly

−        Processing warrant transfer, COA & force completion forms to ensure the appropriate system has been updated

−        Assisting with the administration of the Goods Removed, helping to deal with the debtor calls and Third Party claims. Passing calls to Manager where needed

−        Ensuring that the process of sending vehicles to auction is followed from the point of removal to sale

−        Keeping accurate records of vehicles held

−        Proactively where possible contact customers by phone and email etc. to reduce chargebacks

−        Ensuring all DVLA requests are entered accurately and advised of the results

−        Identifying issues with start/finish times for PAYE staff

−        Internet checks, as requested. e.g., Map

Other duties and responsibilities

− Income and expenditure reviews

− Payment arrangement & reviews

− Set new DD’s

If you have the relevant skills and experience for this role please apply.