We have a new opportunity for a Customer Service Officer for our client who are based near Hertford.

This is a contract role until August 2018 so you must be available immediately.

The successful candidate will have a background within Customer Services and be proficient with

IT / Social Media.

You will also have a demonstrable background in a role where you have had to build effective working relationships, be able to influence and work as part of a team.

This is a fantastic company to work for, you can expect to receive a competitive salary along with a friendly and welcoming working environment.

Due to the location, it is essential that you have access to transport.

The working hours are 35 hours per week and there is free parking on site.

Key Responsibilities:

Pro-active Customer Care & Engagement                            

• Activation of scheduled engagement activities over a 12-month period.
• Daily customer-care activities through phone, email, social media and web.
• Ad-hoc member query handling via phone, email, social media and telephone.
• Maintenance of member data quality
• Day-to-day monitoring of sector trends and articles worthy of sharing with audience.
• Support development and production on monthly newsletter / vlog, etc.

Product & Services Selling                                                           

• Delivery of sales campaigns to achieve pre-agreed sales / take-up targets for related products and services.
• Support development of on-line promotional campaigns, e.g. e-learning, pay-as-you-go benefits.

Team Support                                                  

• Suggest enhancements to the service provision to add value for customers and maximise interest in additional products and services.
• Pro-active liaison with key stakeholders about complex issues.
• Collaboratively work with others, sharing your experience, taking responsibility for workload and strive for excellence.
• Contribute to team meetings and encourage others to do the same.
• Cross work with other department teams on a regular basis and provide support to the wider business as required.

Key Performance Indicators:

• Conversion rates between grades
• Upselling targets for yet-to-be determined products
• Satisfaction scores
• Retention rates

If you are available immediately and have the relevant skills and experience please apply.