Our very well-established client is currently looking for an experienced and professional Administrator to provide support to the Membership Services Team.

Benefits include:

• A starting salary of £18,500 per annum
• Non-contributory pension scheme, 7.5% from employer on commencement of employment
• 25 days holiday (save 3 days for Christmas closedown) plus bank holidays
• Private healthcare for employee and spouse/partner on successful completion of probationary period
• Free parking

Purpose of Role:

This role focuses on supporting the Membership and Professional Registration Department to coordinate activities with the purpose to retain existing members and centres through delivering a high standard of customer care support.  This role requires the ability to be able to multi-task and to support a number of teams within the department, making sure all activities, processing and turn-around times are met.    

Key Responsibilities:

• Registering and inputting data of all new customers
• Query handling from existing members via email, social media and telephone
• Undertaking daily customer-care retention activities via phone, email, social media and web
• Process and on occasion chase member payments
• First point of contact for customer care support
• Provide administrative support to all teams across the department as requested including support for career related activity
• Pro-active liaison with key stakeholders about complex issues
• Collaboratively work with others, sharing your experience, taking responsibility for workload and strive for excellence
• Cross work with other department teams on a regular basis and provide support to the wider business as required

Essential Knowledge/Skills/Experience:

• Demonstrable level of performing a high standard of customer service
• Excellent attention to detail with data and copy, proof reading skills
• Good organisational, written and verbal skills
• A good knowledge of office practices, administration, marketing and customer service skills and techniques
• Able to establish and maintain good working relationships with other departments, members and suppliers
• Able to multi-task and meet deadlines whilst delivering a high standard of work
• I.T. literate (MS Office and social media tools)
• Able to use a variety of software including word processing, databases, spreadsheets

Required Competences:

• Relationship building
• Influencing skills
• Customer services
• Team-working

Other Requirements:

To be flexible in hours worked for a 35hr week (7hrs a day) to cover core business hours of 08:00-18:00.