We are currently recruiting for a Sales and Customer Services Advisor for our Client based in Hoddesdon. This is a fantastic opportunity to join a growing company in a newly created position where you can really make it your own. You will be required to speak German for this role so please only apply if you are able to. 

Our Client can offer you a competitive salary of between £18,000 - £20,000 per annum and OTE of up to 20% annual commission. Benefits also include 22 days holidays and monthly incentives.

The main focus of this role is handling the responsibility of building firm relationships with customers and generating growth opportunities through outbound call campaigns.

The teams’ objectives are to continuously develop existing methods and strategies to increase the accuracy, efficiency and responsiveness of the department as a whole.

Duties and Responsibilities

• Making Outbound Sales calls to lapsed customers, following warm leads, planning email campaigns with the Marketing Team
• Handling all follow-up calls that generate from quote enquiries and catalogue requests
• Organised call planning to ensure all target markets are met efficiently
• Receiving and processing quotes from customers, as well as upselling
• Respond to all customer enquiries via telephone and face to face
• Participate in Outbound call campaigns to generate growth opportunities in conjunction with current offers
• Providing support and holiday cover to the German speaking Sales and Customer Service Team. All responsibilities will be similar to those above but focussed on the German market. 

Skills, Knowledge and Abilities

• Well-organised and self-disciplined with the ability to prioritise under pressure
• A good telephone manner with a polite, tactful and friendly attitude
• Able and motivated to work within a team or independently
• Must have robust administrative experience and be highly computer literate with SAP knowledge a preference
• Minimum 5 GCSE’s at Grace C or above including Maths and English
• Fluent in German is a must

If you feel you would suit this role, please apply.