We are looking for an Insurance Claims Advisor to join our well-established and fast growing Client based in Harlow, Essex.

They are looking for an experienced customer service professional to join them on a temporary basis with the possibility of the position turning permanent. You will join a busy Claims Department and receive full training for this role. 

The working hours are 9:00am - 5:30pm Monday to Friday as well as working the hours of 9:00am - 1:00pm one in three Saturdays. 

Main Responsibility 

To properly qualify claims and ensure accurate and speedy claims resolution giving proper regard to company procedures, insured liabilities and customer sensitivities.

To properly guide claimants through the relevant claims process giving proper advice regarding suitable repairers and relevant liabilities.

Principal Accountabilities

• Provide accurate claims advice across a variety of products
• Resolve claims across a variety of platforms, telephone, fax, email and online
• Maintain company service levels
• Provide support to the Sales team by providing accurate and timely information
• Provide professional and friendly service
• Produce reports/spreadsheets on claims issues/queries on request

Knowledge and Skills

The successful candidate will possess:

• Experience in customer service and/or claim resolution
• A high level of literacy
• A high level of numeracy
• Initiative
• Basic knowledge of PC skills
• Good written and oral communication skills
• The ability to work effectively under pressure both within a team or on own initiative
• The ability to effectively prioritize their work load 

If you have the relevant experience and think you would be ideal for the role, please apply.